This Service Agreement is made between the Participant and the Provider – Grace
Care Service. This Service Agreement can be made between the Participant and/or
the Participant’s representative and Grace Care Service. The Participant’s
representative can be a family member, friend, or someone close to the Participant
who can manage the funding for supports.
Service Provide (Under Agreement Details)
Grace Care Service Fees and Charges
Costs
All fees comply with the NDIS price guide and may change during this Service Agreement in accordance with NDIS price guide changes. If fees do change the participant will be notified in writing.
Please refer to the NDIS Price Guide
All prices are GST inclusive (if applicable) and include the cost of providing the supports.
Payment
The participant has agreed to pay to the Provider for their services and supports on the day and after the Participant’s attendance as below.
SELF-MANAGED FUNDING:
The Participant has chosen to Self-Manage the funding for NDIS supports provided under this Service Agreement.
After providing those supports, the Provider will send the Participant an invoice for those supports.
The Participant can pay the invoice by EFT, credit card, cash or cheque within 7 days with the terms outlined in the invoice.
If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made.
[AND / OR]
NOMINEE MANAGED FUNDING:
The Participant’s Nominee manages the funding for supports provided under this Service Agreement.
After providing those supports, the Provider will send the Participant’s Nominee an invoice for those supports for the Participant’s Nominee to pay.
The Participant’s Nominee can pay the invoice by EFT, credit card, cash or cheque within 7 days with the terms outlined in the invoice.
If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made.
[AND / OR]
NDIA MANAGED FUNDING:
The Participant has nominated the NDIA to manage the funding for supports provided under this Service Agreement.
After providing those supports, the Provider will claim payment for those supports from the NDIA.
[AND / OR]
REGISTERED PLAN MANAGED PROVIDER:
The Participant has nominated a Registered Plan Management Provider to manage the funding for NDIS supports provided under this Service Agreement.
After providing those supports, the Provider will claim payment for those supports from the Registered Plan Management Provider.
If the invoice remains unpaid after 2 weeks, services will cease until payment of all invoices is made.
Cancellation
CANCELLATION BY THE PARTICIPANT:
If a participant makes a short-notice cancellation, which is after 3 pm the day before the service. The provider may charge up to 100% of the agreed price for their time and travel.
A cancellation is a short notice cancellation if the participant does not show up for scheduled support within a reasonable time or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support.
CANCELLATION BY THE PROVIDER:
Where a provider has a short notice cancellation (or no show) they can recover 90% of the fee associated with the activity, subject to the terms of the service agreement with the participant.
Cancellations are accepted by email, text or phone call.
Please refer to the NDIS Price Guide
Additional Expense
Additional expenses that are not included as part of a Participant’s NDIS supports are the responsibility of the participant and are not included in the cost of the supports. Examples include: entrance fees, parking fees.
Service Delivery Conditions
Conditions and Reasons
For example only
Condition: Two consecutive non-attendance appointments will result in verbal communication with an intent to seize services if a non-attendance occurs again.
Reason: Continuity of services cannot be achieved if consecutive non-attendance occurs.
